There’s a problem with painters…and other home improvement contractors as well. The truth is that, generally speaking, homeowners have a negative perception of them.
At the risk of slandering my own kind, I can say with confidence that painters have earned a reputation for being unreliable, unprofessional, and untrustworthy.
Survey after survey of our industry highlights a laundry list of homeowner grievances when it comes to dealing with contractors.
The list includes things like:
- They don’t call back…even when the homeowner is requesting an estimate.
- They don’t start or finish the job on-time; if they finish at all.
- The work doesn’t live up to the quality standards that they promise.
- They don’t stand behind their work when there’s a problem.
- They run off with customer’s deposit and are never seen again.
What’s The Cause Of All This?
Painting – as with many of the other home improvement services – is often seen by unskilled, out-of-work types who are looking to make a quick buck, as something that anyone can do.
Even though they lack any professional experience in the trade – they do have a vehicle, a ladder, and some basic hand tools. It looks easy enough, so why not go slap some paint on the walls of an unsuspecting homeowner’s house. What could possibly go wrong?
So, really, at the heart of this problem are the large number of illegitimate painters and decorators that are taking advantage of homeowners and tarnishing the good reputation of those businesses that are trying to provide a valuable service to the community.